Finding Home: How HNS Community Health Workers Helped Older Adults Access Stable Housing
At House of Neighborly Service, we know that safe, stable housing is more than just a roof over someone's head, it is the foundation for health, dignity, and peace of mind. Recently, our Community Health Workers (CHWs) had the opportunity to help older adults in San Antonio's 78207 community navigate affordable housing opportunities at the new Fishpond Living at Buena Vista Apartments.
What began as a housing referral quickly became a powerful example of how advocacy, communication, and personalized support can transform lives. Our Community Health Workers identified individuals with the greatest need and reached out to discuss the opportunity. Through one-on-one conversations, they answered questions, explained the application process, and helped participants determine whether the apartments would be a good fit for their needs.
The path to affordable housing can often feel overwhelming, especially when navigating lengthy applications and complex regulations. To help ease that burden, our CHWs scheduled intake appointments with each interested applicant, carefully reviewing required documentation and guiding them through every step of the process. From explaining HUD regulations and applicant responsibilities to helping complete a 65-page application, they ensured that every participant understood what was required and felt supported along the way.
Beyond paperwork, our Community Health Workers served as a critical bridge between applicants and property management. For older adults without reliable phone access, they helped facilitate communication, provide updates, and address concerns throughout the process. Their ongoing support helped reduce confusion, improve communication, and ensure applications were completed as accurately as possible. The impact of this work has not gone unnoticed. Property management expressed appreciation for the assistance provided by HNS throughout the application and documentation process, noting how the support helped streamline communication and create a smoother experience for everyone involved.
Among the many stories that emerged from this effort, one stands out as a powerful reminder of why this work matters.
One older adult, who had been unhoused since the COVID-19 pandemic, recently received approval for housing through this opportunity. After years of uncertainty, he is now preparing to move into a place he can finally call home. Overwhelmed with relief and gratitude, he shared his excitement about having stability once again. His journey with HNS began through a simple community connection. A friend he met while participating in our curbside meal pickup program told him about the services available through House of Neighborly Service. Encouraged by that connection, he remained committed throughout the application process, attending appointments, gathering documentation, and persevering through every step.
Today, that perseverance has led to a life-changing outcome.
As we look forward to attending the grand opening of Fishpond Living at Buena Vista Apartments, and hopefully celebrating move-in day with one of our newly housed neighbors, we are reminded of the vital role Community Health Workers play in strengthening our community. Through case management, advocacy, communication, and meaningful resource connections, they help bridge gaps in care and create pathways toward stability and independence. Most importantly, they help ensure that our neighbors know they do not have to navigate life's challenges alone.
